Hi, girlies! Here are a few things to know before renting with Rixii. We made this FAQ to make the whole rental process easier and smoother for everyone. ♡
Simply visit our website catalogue, choose the dress you love and your preferred rental dates, then fill out and submit our reservation form.
After submitting, complete the required payment and read, sign, and return our Rental Agreement.
Please remember that submitting the form does not automatically reserve the dress.
Your booking is confirmed once:
♡ Your payment has been received and checked
♡ We receive your signed Rental Agreement
♡ Your booking has been reviewed and approved
♡ You receive our official booking confirmation
No confirmation yet = dress is not yet reserved.
Our standard rental period is 3 days. When choosing your rental dates, please make sure your event date is included within the 3-day rental period.
For example:
Day 1 – Pick-up / Receive the dress
Day 2 – Event day
Day 3 – Return the dress
Need a little more time? No problem! Additional rental days may be added for ₱150 per day, subject to dress availability. Please request extra days ahead of time so we can check if the dress has another booking after yours.
Yes, please! Before choosing a dress, we highly recommend measuring yourself first so you can compare your measurements with the dress details in our catalogue. Please don’t rely only on your usual Small, Medium, or Large size because every dress has a different cut and fit.
Knowing your measurements before booking also helps avoid sizing problems later.
For reference, Rixii usually wears a Medium size and is the one wearing most of the dresses shown in our catalogue photos. You may use the photos as a guide to see how a dress looks when worn.
However, please remember that the fit may look different depending on your height, body shape, and measurements.
The catalogue photos are only a style and fit reference, so please still check your own measurements before reserving.
Yes! We can accommodate fittings by appointment only.
Since Rixii is a home-based rental shop, we kindly reserve fitting appointments for clients who are already seriously considering renting and have already chosen the dress or dresses they would like to try.
We hope you understand that we cannot accommodate fittings just for browsing or casual try-ons.
We are home-based in Natatas, Tanauan City, Batangas.
For privacy, our complete address and fitting or pick-up instructions will be given once your appointment or booking is confirmed.
We currently do not accept walk-ins. Since we are home-based, all visits, fittings, pick-ups, and returns that will be done personally must be scheduled with us first.
Please message us and wait for our confirmation before visiting. Thank you for understanding our home-based setup.
No worries! You can still rent from us. Just make sure you have your body measurements ready and compare them carefully with the measurements of your chosen dress.
If you’re unsure, feel free to send us your measurements and we’ll gladly help you check which size may work best for you.
We’ll always do our best to help you choose the closest size based on the measurements you provide. However, we cannot guarantee a perfect fit because every person has a different body shape and every dress has a different cut.
That’s why we really encourage you to measure yourself properly and check the dress measurements before confirming your rental.
Please double-check your measurements before booking. If you’re unsure about the size, message us before confirming your reservation and we’ll help you compare your measurements with the dress.
We’ll guide you as much as we can, but the final size choice is still the renter’s responsibility.
Please do not cut, sew, glue, permanently alter, or make any changes that may damage the dress without asking us first.
Remember, the dress still needs to be loved and worn by our next renter too. If you need a small adjustment, just message us first and we’ll let you know what is safe to do.
No, please don’t wash it. We take care of the proper cleaning after every rental.
Just return the dress to us as it is.
Please avoid washing, bleaching, ironing, or using strong cleaning products on the dress unless we specifically tell you otherwise.
Please take care of our dresses as if they were your own. If you notice a tear, broken zipper, missing button, loose detail, or any other damage, just let us know.
Please don’t try to repair the dress yourself. If professional repair is needed, the cost may be deducted from the security deposit depending on the damage.
For major or unrepairable damage, additional charges may apply.
All Lalamove or courier fees for sending and returning the dress are shouldered by the renter.
Delivery rates may change depending on your location, time, traffic, and the courier’s rate.
Yes. A refundable security deposit is required for every rental. The security deposit is separate from your rental fee and helps cover possible:
♡ Late return fees
♡ Missing pieces or accessories
♡ Special cleaning
♡ Stains
♡ Damage or repair costs
As long as the dress is returned on time, complete, and in good condition, your security deposit will be returned after we have checked the dress.
We understand that unexpected things can happen. Late returns without an approved extension may be charged ₱150 per day.
Returning on time is very important because the dress may already be reserved for another renter.
Once the dress is returned, we’ll inspect it together with any pieces or accessories included in your rental. If everything is complete and there are no additional charges, we’ll process your security deposit refund based on the agreed rental terms.
If there is a late fee, missing item, stain that needs special cleaning, or damage, we’ll let you know first before making any deduction. We always want everything to be clear and fair for both sides.
Our Rental Agreement contains the important details about your booking, rental dates, dress care, returns, security deposit, and renter responsibilities.
Please take a little time to read everything carefully before signing. After reading and signing, kindly send the agreement back to us.
By signing it, you confirm that you have read, understood, and agreed to our rental terms. We just want everything to be clear from the start so you can enjoy your rental with fewer worries.
STILL HAVE QUESTIONS?
Send us a message anytime before booking.
We’re happy to help you with sizing, measurements, fittings, rental dates, pick-up or delivery, and anything else you’re unsure about.
We want your Rixii rental experience to feel easy, comfortable, and exciting from start to finish.
Love, Rixii ♡